All you need to do is email our or give us a call at 877.633.3039 and one of our friendly representatives will assist you. They will ask you all the necessary questions to get your order rolling.

Turnaround time for new orders usually runs between 1 1/2 to 3 weeks after art is approved. However, that time could vary depending on the number of orders we are already processing. Our goal is always to get your order in the out as fast as we can with the top quality look. Reorders usually take 1-2 weeks.

We typically ask for a high resolution picture of the image we are drawing along with a concept of what you would like in your designs. Depending on the length of the design we may ask for an art deposit upfront.

Every logo that goes through our facility must have your written approval before we will proceed with printing or embroidering your garment. We will send you proofs throughout the drawing process to make sure you like what we are designing. Every reorder design will also need to be approved. After artwork is approved, any mistake in the artwork will not be the responsibility of El Shaddai.

We have a minimum of 12 garments that must be placed. For racing designs or any other designs that will have more than 8 colors of ink per side, we ask that you please place a minimum order of 144 garments.

We try to make reordering a very simple process. Simply call us and let us know what you would like to reorder and we will get everything in the production line. The minimum quantity to reorder is the same as above.

When possible, please provide your design or logo in Adobe Illustrator, CorelDraw, or Photoshop formats.

Compatible file formats:

• .jpg
• .tiff
• .ai (Adobe Illustrator)
• .cdr (Corel Draw - up to version 13)
• .eps - editable
• .pdf - editable
• .psd (Photoshop)

When providing a jpg, tif, or Photoshop file, please provide at high resolution (minimum 200 dpi.)

When providing a digital file please be sure that all fonts are converted to outline for Adobe Illustrator, and CorelDraw files, rasterized for Photoshop files or please provide the font file with the artwork.

We can reproduce or clean up the artwork you provide if it doesn’t meet the above requirements but keep in mind that a $30/hour art charge will be incurred.

We do our very best to provide the highest quality work in a timely manner and providing artwork that meets the above requirements is greatly appreciated.

*Please note that changes or modifications of a design may result in additional changes, may increase the quotes price, and may cause a delay in production time.